STORE POLICY SUMMARY
Please click on the heading of each topic to read the full policy
Please keep in mind that it is our goal to ship your order the same day it is placed if we receive your order before 11:00 am Pacific Standard Time. It takes approximately in between 5 to 7 business days for delivery. Wire transfer, Cahier Check or Money Order payment are only accepted via phone order, please contact one of our customer service reps at 1-877-30-MOPEDS for Non-Credit Card Order Discount.
We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day.
Sorry! We are not accepting international shipments at this time.
For Shipments to Alaska, Puerto Rico, Virgin Inland and Hawaii please email or phone us for shipping prices. Items that include Shipping does not pertain Alaska, Puerto Rico, Virgin Inland and Hawaii.<BR>
CLICK HERE TO READ TO FULL SHIPPING POLICY...
Warning! Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance, all sales are FINAL! Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.
CLICK HERE TO READ THE FULL WARRANTY POLICY
RETURNS AND CANCELLATION OF ORDERS
Cancellations:
Cancellations must be made within 24 hours after the order is placed. Please NOTE that all cancellations are subject to a non-negotiable non-refundable cancellation fee of $75.00. Please contact a Customer Service Representative by phone ONLY to request a cancellation. You may only cancel your order and obtain a refund less the $75 cancellation fee IF the order has not been shipped and/or is not pending shipment. Once the merchandise is shipped, the order may not be cancelled. If you choose to cancel your order once it has been shipped, you will be responsible for the initial shipping freight charge, the return freight charge and also a 30% restocking fee to cover the time, labor and materials invested in preparing the shipment. All assembled fees, registration fees are non refundable, non negotiable. Please allow 7 to 10 business days for the procession of your refund after the order has been cancelled and or returned. read more. . .
RETURNS: American Mopeds.com attempts every effort to ensure that products are completely functional and free of any damage before shipment from our warehouse. We strongly suggest our customers please inspect your new product immediately upon receipt. If the vehicle is damaged during the shipping, you must contact our Customer Service Department within 3 days of delivery to obtain a RMA number and we will provide you with free replacements parts, & free live telephone technical support within the 30 days warranty period.
HOWEVER, if you insist to return the product ¨C Remember! All returns are subject to a 30% restocking fee and original shipping and handling are not refundable.
Customers are responsible for returning the merchandise at their own expense.
Freight collect and COD packages will not be accepted.
The customer is responsible for any damage or loss occurred during the return shipping.
No returns will be accepted without prior authorization from American Mopeds.com read more...
CLICK HERE TO READ FULL RETUTRNS AND CANCELATION POLICY...
1. We accept all major credit cards: Visa, Master, American Express and Discover. Our secured & encrypted online ordering system ensures you a safe and pleasant online-shopping experience. Prior submitting an order, please verify all of your personal information carefully, false or incorrect information will delay your order process.
2. If you are not comfortable to order on-line, we also accept prepaid Personal Check, Money Order, cashier check, Western Union or wire transfer. Please note that all non-credit card orders will take longer to process because all Money Orders & Cashier Checks will be verified with issued bank prior shipping. However, if you wish to order with any Non-Credit card methods, you will receive a special discount from scooterdepot.us. READ MORE....